1. Free registration as a LumahGo member
First register as a LumahGo member（ Click here for registration ）。 Free of charge！
2. Two ways to enjoy free shipping service
a. To select <
b. To select <
Please click install lumahgo.com 的【Chrome Extension】 。to add order number to system and to allow Lumhago.com trace your free shipping order
Please click LumahGo Chrome Extension to enjoy free shipping service through Chrome Extension 【here】
Please Click【here】to obtainLumahGo storage address.
3. First step: To select LumahGo to choose a brand at website's homepage
To select the brand
4. Second step: The "Cick & Collect" section will come out with the selected brand's product第
5. Third Step: You will now be able to make two options by placing the cursor over the product: Taobao buy | Help me buy
Taobao Buy: suitable for those who are familiar with making order through Taobao's website, customers can add the order number through LumahGo Chrome Extension
Help me Buy: suitable for those who are not familiar with making order through Taobao's website or not familiar with Mandarin Language. We will assist to make the order on behalf of customer.
How to pass LumahGo Chrome Extension order, please click Buy-For-Me Assistant (chrome)
How to deliver through LumahGo Chrome Extension，please click Ship-For-Me Assistant (chrome)
6. Fourth Step: Combined orders in【集运中心】，and select self collect option in【包裹中心】
** User will have to pay the shipping fees in full, Lumahgo New Retails Sdn Bhd will return the shipping fees after the parcel was delivered.
1. Only limited to selected beauty products in Lumahgo.com. User have to make the order through LumahGo product's homepage, and deliver to LumahGo international storage，together with customer's ID. To view international storage's address and code
2. Only limited to click and collect at MyTOWN Taobao Store By LumahGo New Retails Sdn Bhd / Subang Warehouse）
3. If customers would like to opt for shipping to home address, Lumahgo New Retails Sdn Bhd shall collect the shipping fees for Last Mile (from Lumahgo's Malaysia Storage to Customer's home address.
** Last Mile shipping fees：（West Malaysia）First 3kg：RM 6.00，Subsequently RM 2.00 per kg（subject to Courrier's adjustment）
4. Any refund and/or return shall be subject to Seller's discretionary and Lumahgo New Retails Sdn Bhd shall not be responsible for any return and/or refund of the products. Customers will be required to bear the risk of refund and refund products to sellers.
** We do not encourage returning products to sellers as the international shipping fees are very high.
** In the event of lost parcel, Lumahgo New Retails Sdn Bhd shall try its best to request compensation from sellers and to minimise customer's lost.
** In the event of wrong shipping, kindly inform Lumahgo New Retails Sdn Bhd within 24 hours.
5. Time: Shipping by sea would take roughly 15-25 working days. Please take note the shipping time might be longer due to random custom check.
6. This is an activity organised by Lumahgo New Retails Sdn Bhd, this event is not linked to Taobao. Should you have any further enquiries, kindly contact our service department via Live Chat at lumahgo.com，FB：Taobao Store by LumahGo，Phone/Whatapps：+601161338049。
7. Unless otherwise provided in this website, Lumahgo New Retails Sdn Bhdshall not be liable for failures or delays in performing its obligations arising from any cause beyond its control, including but not limited to pandemics and Movement Control order (MCO).
8. LumahGo New Retails Sdn Bhd hereby reserved all it rights to cancel, amend, and/or any above mentioned terms and conditions without informing customers at any time.
