LumahGo "Hour+" | A promise of sea freight shipping in 18 days, we give compensation if it’s delayed!
![](/images/banner/latepay2.jpg "LumahGo \")
What is "Hour+"?
High speed sea freight has always been the main service of Lumahgo. In order to protect your best interest, Lumahgo has decided to launch Hour+! Lumahgo’s sea freight shipping promises you that you’d receive your parcel within "18" days, and if there is any delay, you will receive a compensation of MYR 1 per day!
Delayed transportation? Problems during shipment? Customs inspection? All will be covered! As long as it’s more than "18" days, you get the ultimate compensation of MYR 1 per day! Lumahgo even promises you to make the corresponding compensation within 48 hours without any delay! This is our absolute confidence on the speed of Lumahgo sea freight. Again, it is the first ever in the industry providing transportation on time guarantee service.
Delayed transportation? Problems during shipment? Customs inspection? All will be covered! As long as it’s more than "18" days, you get the ultimate compensation of MYR 1 per day! Lumahgo even promises you to make the corresponding compensation within 48 hours without any delay! This is our absolute confidence on the speed of Lumahgo sea freight. Again, it is the first ever in the industry providing transportation on time guarantee service.
Eg.
June 1 – Payment made for the sea freight parcel
June 2 – Start calculating 18 days (first day)
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June 19 – (18th day) If the parcel is received on that very day, it means Lumahgo has fulfilled the responsibility of delivery on time
June 20 – (19th day) If the parcel is received one day later than the expected date, Lumahgo would have to compensate MYR 1
June 25 – (24th Day) If the parcel is received 5 days later than the expected date,, Lumahgo would have to compensate MYR 6
In short: the date of receiving item "minus" the date of making payment. If it is more than 18 days, customer will be able to get the delayed compensation!
June 2 – Start calculating 18 days (first day)
。
。
June 19 – (18th day) If the parcel is received on that very day, it means Lumahgo has fulfilled the responsibility of delivery on time
June 20 – (19th day) If the parcel is received one day later than the expected date, Lumahgo would have to compensate MYR 1
June 25 – (24th Day) If the parcel is received 5 days later than the expected date,, Lumahgo would have to compensate MYR 6
In short: the date of receiving item "minus" the date of making payment. If it is more than 18 days, customer will be able to get the delayed compensation!
Terms and conditions of "Hour+"
1. Sea freight parcel whereby "the payment is made" during the Chinese Lunar New Year (from the 1st day to the 15th day of the lunar year) and "25" days before the Lunar New Year, is not entitled to the benefits of "Hour+". Other than that period time, you can enjoy the benefits of "Hour+".
2. The Lumahgo 18-day sea freight promise is calculated from the second day of the "parcel payment" until the day (included) the parcel is received.
If the domestic transportation companies could not successfully deliver the items in the first delivery because of the customer (eg.: no one at home to sign for the parcel), Lumahgo will take the "first delivery" date as the date receiving the item.
3. For those who chose pickup service for the sea freight parcel, the time limit is "within 3 days" after Lumahgo finished packaging (customer will receive a mail notification).
Eg.: Payment is made on June 1 - Lumahgo finished packaging on June 18:
If customer pickup on June 19, it means Lumahgo has fulfilled the responsibility of delivery on time
If customer pickup on June 20, the compensation will be MYR 1
If customer pickup on or after June 21, the compensation will be MYR 2
Eg.: Payment is made on June 1 - Lumahgo finished packaging on June 18:
If customer pickup on June 19, it means Lumahgo has fulfilled the responsibility of delivery on time
If customer pickup on June 20, the compensation will be MYR 1
If customer pickup on or after June 21, the compensation will be MYR 2
4. The maximum amount of Hour+ compensation is not more than the sea freight nett shipping fee (deduct any discount and does not include the Help-Me-Buy fee, storage fee, etc.).
5. If the parcel is received on the 18th day onwards, the customer will have to contact Lumahgo customer service to inform about the parcel number, payment date and the date sign for the parcel. Lumahgo will make confirmation within 48 hours and directly transfer the compensation into the Lumahgo account of the customer (Note: This compensation cannot be exchanged for cash or transfered).
6. The Hour+ will be invalid if the parcels are signed for more than 30 days, no corresponding compensation will be made.
7. This service is only for "VIP sea freight" and "economic sea freight".
8. Hour+ is not available for parcels with separated packaging.
9. Start date is counted from the day of payment or the date of any changes such as adding orders etc.
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